Return & Refund Policy
Thanks for shopping at Truly Vegan. If you are not entirely satisfied with your purchase, we're here to help. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you need to have the receipt or proof of purchase. We also offer free replacements or exchanges if an item is defective or broken within the 30-day return policy. Please email or call us when requesting a return and a RMA form will be emailed to you. All returns must have a RMA form in the return shipping to be processed.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. The return RMA form will have the return address and all return instructions. Please make sure to fill out completely and include in the return shipping.
If you have any questions on how to return your item to us, contact us.